Provides primary point of contact for issues related to the Cisco VoIP system and components, Cudatel VoIP system and components, Xmedius faxing system, Active Directory administration, servers, and storage; assists in issues related to backups, internet, wireless, VMware and Unidesk; applies security and firmware updates to servers and the VoIP systems; researches, evaluates, and deploys hardware based on current and future needs of the City; performs other duties as assigned.
Examples of Duties
Oversees and administers all duties related to the telephone system to include managing current phones, equipment and users.
Adds and removes users as needed; patches firmware and applies security updates to the phone system; sets up and manages call recordings; runs call reports for management.
Repairs, configures, patches and converts server administration from physical to virtual.
Administers user rights for networked shares and software.
Maintains, repairs, and configures storage devices.
Configures and installs networked printers on the print servers.
Provides technical guidance and assistance to employees; assigns work duties to staff; monitors the quality and progress of work performed.
Reviews and monitors Help Desk work orders for successful completion and necessary documentation; provides assistance in resolving escalated technical issues.
Troubleshoots issues with the virtual servers and individual virtual machines; manages Unidesk.
Assists with server backup as well as file restoration.
Updates network servers with new releases of operating system software and support packs; troubleshoots related issues/errors; maintains systems at optimum performance levels.
Installs server based application software and upgrades in accordance with technology requirements of City departments including specialized databases and software.
Programs voicemail and PBX telephone switches; modifies ports for extension relocations; liaises with vendors regarding telephone system support and repairs.
Serves as Project Leader on assigned technology projects; conducts project/equipment research; consults with and oversees vendor activities.
Attends meetings, conference calls, webinars, workshops, training; reviews publications to remain current on IT technologies.
Provides technology support for the Emergency Operations Center, Fire Department, Library and Regional Mobile Command Unit; member of the Level 1 emergency response team on-call 24x7.
Performs other related duties as assigned or required.
Minimum Requirements
Associate's Degree in Computer Science, Information Technology, or related field, and three years of helpdesk or software support and one year of server and VoIP experience; OR an equivalent combination of education and experience.
Required Licenses or Certifications: Must possess a valid Texas Driver's License.
Certifications in Comp TIA A Plus and VCA – Data Center Virtualization.
FEMA NIMS Certification is required within 1 year of employment.
Applicable information technology certifications are desirable.
Physical Demands/Work Environment
Work is performed in a standard office environment and in and around City facilities.
Subject to sitting, standing, walking, bending, reaching, kneeling, crouching, climbing ladders, and lifting of objects up to 40 pounds.
Exposure to working at heights and electrical currents is involved
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