Job Description
Job Summary:
Provide administrative support to the loan officers within the department.
Processes data input for loans originated or renewed on the loan software and coordinate, close and fund the loan.
Answer telephones in a teamwork environment, act as a liaison with other bank personnel, customers and prospective clients.
Provides secure, accurate, responsive, and courteous customer service to both internal and external customers at all times.
Maintain strict confidentiality of customer and banking relationships.
Primary objective of this position is to be a trusted advisor to every internal and external customer.
Inspires confidence and builds lasting relationships by consistently exhibiting each of the trusted advisor skills in order to help our customers identify and achieve their financial goals.
Essential Job Functions:
Provides administrative support to the lending officers within the department.
Answer telephones in a teamwork environment, relay messages and handle inquiries or problems independently whenever possible.
Take loan applications, gather information for loan request, pull a credit report and prepare information for loan officer to review.
Prepare worksheets for new and renewal loans; monitor coming due loans.
Process data input for consumer and commercial non-real estate loans in the loan software.
Organize final loan documents, set and conduct closings, accomplish post-closing funding and documentation tasks.
Perform daily tasks with a sense of urgency to focus on meeting the needs of our customer, i.
e.
wire transfers, account transfers, payments, draw requests or any general banking need.
Other Job Functions:
Specific loan officer proxy to approve loans with loan officer approval within guidelines of loan policy and loan officer lending limits.
Assist loan officer in gathering financial information from customer.
Assist loan officer with overdrafts and past due loan payments.
Approve checks and deposits when the tellers call.
Complete Adverse Action Notices on loan declines.
Clear and work exception lists per loan officer request.
Notary services for customers.
Other duties as requested by their supervisor or other management representatives of the bank.
Job Requirements
Qualification Requirements:
High School diploma or GED with relevant experience.
Three years banking experience or equivalent; lending experience preferred.
Proficient in computer (Word and Excel) and general office skills.
Good command of loan documentation and credit related processes, including vehicle title transactions.
Ability to prioritize and multi-task.
Ability to make decisions and exercise initiative to meet customer needs.
Good oral and written communication skills
Ability to pass and maintain satisfactory results for Trusted Advisor Certification
Ability to maintain customer confidentiality
Knowledge of basic math calculations
Good computer keyboards skills
Ability to read and understand regulations, policies and procedures; uses grammatically correct and clear oral and written communication
Ability to work in a fast paced environment and to work well within team environment presenting a positive customer service demeanor and attitude
Must comply with all bank policies and procedures that are job related and/or consistent with business necessity.
General Physical Demands and Workplace Conditions:
Must be able to exert up to 20 pounds of force occasionally, and up to 10 pounds of force frequently, and a negligible amount of force constantly to lift, carry, push or pull or otherwise move objects within the immediate work station.
Must be able to walk, sit or stand frequently, up to 50% of the time.
Must be able to tolerate encounters with coworkers and customers under the following conditions:
Atmospheric pollutants or allergens, including but not limited to fumes, odors, dusts, poor ventilation;
Changes in indoor/outdoor temperatures encountered in travel between buildings and branches.
Other physical attributes required to successfully perform the essential functions above include finger agility, talking, and listening.
Job Reference: TSC00630
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